|
Site Service Support Agreement
Customer Site Service Agreements offer an excellent solution for quick
and responsive support when equipment is damaged or fails. When you can’t afford to
be down — a site contract is the answer. Service Agreements are all inclusive which
makes budgeting a breeze. All you need to do is pick up the phone and call our toll-free
number and we take care of the rest.
Our North American Service Center, located in Oak Ridge, TN, has
an experienced and dedicated field service staff ready to partner with you in improving
your business or solving any problem you encounter. Since our ORTEC manufacturing and
engineering colleagues are located on this site, our customers benefit from the additional
depth of support we can offer.We offer three levels of service for up to ten years duration. We can
also custom tailor a contract to meet your requirements.
|
Platinum |
Gold |
Silver |
| Instrument |
1 hour ANYTIME*
phone response
24 hour ANYTIME* on-site response
Unlimited Visits
Free Labor
Free Parts
Free Travel |
24 hour phone
response
72 hour on-site response
Unlimited Visits
Free Labor
Free Parts
Free Travel |
3 day phone
response
5 day on-site response
Unlimited Visits
Free Labor
Free Parts
Free Travel |
| System |
Same as
Instruments, plus:
Free Software Upgrades
Annual PM/Inspection Visit |
Same as
Instruments, plus:
Free software upgrades |
Same as
Instruments, plus:
Discount on Software Upgrades |
In addition to the standard features above, we offer options to any plan
for an additional charge.• Spare Parts/Equipment
• Service for non-ORTEC equipment
• Total Site Support
• Report Writing (custom software)
• Annual calibration (to company, industry and/or government requirements)
Because ORTEC offers a one-year return to factory (RTF) warranty as
standard on all products, the first year of an on-site agreement is offered at a reduced
rate as a supplement to the standard warranty*ANYTIMEis 24 hours a day, 7 days a week, 365 days a year. Other times
are based on normal business days 8 a.m. to 5 p.m, EST, Monday through Friday, excluding
holidays.
|
