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Site Service Support Silver Level
Silver Level service is the most economical means of support when the
equipment precludes normal return-to-factory service. You gain budgeting ease and a
guaranteed response time at a price usually far less than if you need to call us out at
standard rates only once.
Instrument Benefits:We strive to answer your call immediately, but if not, one of our Service
Engineers will contact you within 72 hours.
We can be on-site within five business days to assess the problem and
replace the defective unit with a temporary or permanent unit or perform maintenance to
return the unit to operating condition.If we can’t repair the instrument on-site, we will arrange and pay
for transportation to the nearest ORTEC location for repair. Upon completion, we will
install and test to your satisfaction.
• Unlimited Visits — we’ll be there as often as you need
us!
• All labor is included.
• All parts used to restore your equipment are included.
• All travel and transport cost is included.
System Benefits:In addition to all of the above features, when you buy a system and
select Silver Level coverage you also receive:
• Discounts on Software Upgrades
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