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Site Service Support Platinum Level
Platinum Level service is ideal for the facility or business that needs
continuous operating service or where compliance reporting must be constant. Budget
worries are eliminated and our ANYTIME, ANYWHERE, ANYTHING service commitment means
we are there when you need us, wherever you need us, and ready to do whatever it takes to
get you back up and running.
Instrument Benefits:
We strive to answer your call immediately, but if not, one of our expert
Service Engineers will contact you within one hour of your call, 24 hours a day/seven days
a week/365 days a year.
Our service experts can be on-site within 24 hours of your request to
troubleshoot and repair equipment. In most cases we can replace the defective unit with a
temporary or permanent identical unit or perform maintenance on-site to return the unit to
operating condition.
If we can not repair on-site, we will arrange and pay for transport to
the nearest ORTEC service location for repair. We will also pay the expedite charges
to sub-tier contractors and suppliers as needed to get you back up and running. We then
return the product to your site, install and test to your satisfaction.
- We’ll be at your site as often as you need us. We don’t limit the number of
visits or exclude equipment from our Service Agreements.
- All labor is included.
- All parts used to restore your equipment are included.
- All travel and transport cost is included.
System Benefits:In addition to ALL of the above features, when you buy a system and
select Platinum Level coverage, you ALSO receive:
• Unlimited upgrades for all software listed on the support agreement.
• Annual preventative maintenance and/or inspection visit.
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