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Site Service Support Options
We also offer the following options for an additional charge:
ANYTIME Support
– We’re available for telephone
support 24 hours a day, 7 days a week, 365 days a year. We’re there when you need us!
If you select this option you will be provided a special toll-free phone number. Call us
anytime; one of our expert engineers will return your call within one hour to help
identify the problem and find the solution.Spare Parts/Equipment
– With each new product sold we provide
a recommended stock list for spare parts and/or equipment. Spare parts may also be
purchased through our service center at volume discount.
Service for ORTEC Equipment
– In addition to
providing extended warranties for ORTEC products, we manage the maintenance of other
vendor's equipment. You make one call and we take care of the rest.
Total Site Support – Depending on the equipment installed
— we can take responsibility for your site, department or laboratory maintenance
needs.
Report Writing (Custom Software) – If you don’t have the
time to write custom reports — let us do it for you.
Annual Calibration (to company, industry and/or government
requirements) – When your equipment needs to be calibrated to factory specifications,
who better than the expert factory engineer?
Refurbishment – When you have an older unit that you need to
keep running, give us a call. We can refurbish the unit, replacing defective or worn
components, and test it to factory specifications.
Preventative Maintenance
– ORTEC instruments are designed to
provide years of excellent service and accuracy. However, regular preventative maintenance
can help ensure you get above average life on your equipment, especially in a hostile
environment.
Rental Equipment – If your equipment goes down and you
can’t wait for repair and return, check out our availability of rental equipment. Not
only can we provide ORTEC equipment, we can provide suitable replacements for
competitive product in many cases. |
