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Site Service Support Gold Level
Our Gold Level service is designed for customers who need guaranteed
response times with priority service at a fixed price.
Instrument Benefits:We strive to answer your call immediately, but if not, one of our Service
Engineers will contact you within 24 hours.
We can be on-site within three business days to assess the problem and
replace the defective unit with a temporary or permanent unit or perform maintenance to
return the unit to operating condition.If we can’t repair the instrument on-site, we will arrange and pay
for transportation to the nearest ORTEC location for repair. Upon completion, we
will install and test to your satisfaction.
• Unlimited Visits — we’ll be there as often as you need
us!
• All labor is included.
• All Parts used to restore your equipment are included.
• All travel and transport cost is included.
System Benefits:In addition to all of the above features, when you buy a system
and select Gold Level coverage you Also receive:
• Unlimited upgrades for all software listed on the support agreement.
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