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Instructions for Returning Germanium Detectors
for
Repair from Outside the U.S.
Detectors must not be
returned to the repair facility without proper return authorization documentation including your
assigned Return to Manufacturer Authorization (RMA) number.
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An RMA number
will be assigned once you complete and submit the Detector Repair Request Form.
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The RMA number will be sent to you via e-mail.
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The RMA number must be clearly marked on the outside of the
wooden shipping crate.
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The detector must be returned in the original wooden shipping crate in
which it was received from the manufacturer. If
you do not have the original wooden shipping crate, please contact the
Global Service Center
and a wooden shipping crate will be purchased
and sent to you. The cost of the wooden shipping crate
will be billed to you.
Repair work cannot
be guaranteed unless the detector is returned to the repair
facility
in the manufacturer provided wooden shipping crate.
The
detector should be at room temperature before being packed in the crate.
A
commercial invoice should be included with the detector
shipment to the repair facility.
Failure to include this
information will delay repair work. The commercial invoice should contain the following
information:
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Return to Manufacturer Authorization
(RMA) Number
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Model Number
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Serial Number
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Detailed Description of the Item Being Returned
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Reason for Return
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Detailed Description of Problem
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Value for Customs
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Contact Name and Telephone/Fax Numbers
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End User Name, Address, and Telephone Number
A purchase order must be included for
out-of-warranty repairs. Failure to include this information will delay repair
work.
Ship your detector in the wooden
shipping crate to the following address:
Advanced Measurement
Technology
ATTN: RMA# (your number)
801 South Illinois Avenue
Oak Ridge, TN 37831
C/O Global Freight Solutions
649 Terrell Mill Road
College Park, GA 30349 USA
Telephone 404-762-8599
Fax – 404-762-8577
Contact – Lisa Kendrick
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Airport of
destination is Atlanta.
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To ensure proper customs
clearance, please alert Global Freight Solutions and
the Global Service Center with tracking information.
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Please
mark the outside of the container with the assigned RMA number. This number
should also be listed on the airway bill.
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We wil not accept collect shipments.
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