Instructions for Returning Germanium Detectors
for Repair from Inside the U.S.

Detectors must not be returned to the repair facility without proper return authorization documentation including your assigned Return to Manufacturer Authorization (RMA) number.   

• An RMA number will be assigned once you complete and submit the Detector Repair Request Form.

• The RMA number will be sent to you via e-mail. 

• The RMA number must be clearly marked on the outside of the wooden shipping crate.

• The detector must be returned in the original wooden shipping crate in which it was received from the manufacturer. If you do not have the original wooden shipping crate, please contact the Global Service Center and a wooden shipping crate will be purchased and sent to you. The cost of the wooden shipping crate will be billed to you.

Repair work cannot be guaranteed unless the detector is returned to the repair facility in the manufacturer provided wooden shipping crate.

The detector should be at room temperature before being packed in the crate.

A purchase order must be included for out-of-warranty repairs.  Failure to include this information will delay repair work.

For in-warranty repair, only a detailed description of the problem and return shipping address is required.

Ship your detector in the wooden shipping crate to the following address:

Advanced Measurement Technology
ATTN: RMA# (your number)
801 South Illinois Avenue
Oak Ridge, TN 37831 

• Please mark the outside of the container with the assigned RMA number.  This number should also be listed on the airway bill.

• After shipping, please send details to the repair facility for tracking purposes.

• We will not accept collect shipments.