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Repair Forms
Electronics Service Request Form - U.S.
Name:
*
Employer:
*
Complete address, including country:
*
Telephone Number:
*
Fax Number:
Email Address:
*
P.O. Number:
Instrument Model:
*
Instrument Revision:
*
Serial Number:
*
Choose one:
*
In Warranty
Out of Warranty
Original shipping date of instrument:
What is the problem with your instrument:
*
Is the problem intermittent or constant:
Please describe the application for which you use this instrument:
What type of computer, software package and other instruments are used with this instrument:
What testing do you require to ensure we fully meet your expectations:
NOTE: During a product repair, especially for older equipment, it is normal for us to bring the unit to current specifications. It is sometimes impossible to get components for previous revisions. Please advise if you wish to approve any change to current operating specifications:
*
Comments:
Detector Service Request Form - U.S.
Name:
*
Employer:
*
Complete address, including country:
*
Telephone Number:
*
Fax Number:
Email Address:
*
P.O. Number:
Detector Model:
*
Serial Number:
*
Choose one:
*
In Warranty
Out of Warranty
Original shipping date of detector:
What is the problem with your detector:
*
Is the problem intermittent or constant:
*
Check all that apply:
Poor Resolution:
Distorted peaks
Decreased efficiency
Resolution degrades with increase in HV Bias
Vacuum Problem:
High LN2 loss rate
Excessive condensation
Poor cooling
High Voltage (HV) Bias Problem:
Cannot enable HV Bias
Preamp output saturated at operating bias
Cannot Acquire Spectrum:
Preamp output measures 0 V DC
Preamp output measures more than 1 V DC
Comments:
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